Important Note for UAE Residents A valid UAE driving license is a must. Please note that driving without a valid UAE driving license when on residence or employment visa is a violation of the UAE Law. N.B. (Please read carefully) A. The vehicle image shown is for illustration purpose only. Color and features of the actual vehicle may vary. B. Real Viking Car Rental reserves the right to provide a similar vehicle from the same group/category in case the vehicle booked is not available.
Age Restrictions	When renting vehicles from Real Viking Car Rental, the following age limits are observed:  Minimum 21 years old  Maximum 70 years old
Concurrent Rentals	The hirer is not allowed to rent more than 1 vehicle at the same time. If the hirer has an existing active rental that coincides with a new booking’s scheduled pick-up, Real Viking Car Rental may have the right to refuse the new booking.
Required Documents	The hirer is required to provide the following original, valid documents when renting a vehicle from Real Viking Car Rental . All documents have to be under the hirer’s name: UAE Residents: UAE Driving License Emirates ID Credit card with a minimum validity of next 3 months for Security Deposit. Physical credit card is required upon car pick up / delivery. Without this, we are unable to fulfill the booking. A Security Deposit between AED 1000 to AED 3000 based on the vehicle rented, will be blocked on the Credit Card. Passport with Residence visa Non-UAE Residents: International Driving Permit / GCC driving license / valid driving license from their country of origin (refer to Driving License Exemptions list) Passport with entry stamp Credit card with a minimum validity of next 3 months for Security Deposit. Physical credit card is required upon car pick up / delivery. Without this, we are unable to fulfill the booking. A Security Deposit between AED 1000 to AED 3000 based on the vehicle rented, will be blocked on the Credit Card.* The same credit card is not allowed to be used on 2 or more concurrent rentals.
Security Deposit	Real Viking Car Rental provides two options: Option 1 – With Security Deposit: You can choose to pay the Security Deposit either by placing a block on your Credit Card or by making a purchase on your Debit Card. The rental agent shall confirm the amount of security block at the time of vehicle pick-up. Option 2 – No Security Deposit: This option is exclusively available for UAE Residents applicable only for Monthly Rentals. If you opt for this choice, a non-refundable one time 10% surcharge will be applied based on the total rental amount for the first month only. No Security Deposit is restricted to certain car groups only. Please note that a Credit Card is mandatory when selecting the No Deposit Monthly Rental.
Driving License Exemptions	Tourists from all GCC countries and countries listed below are permitted to drive in the UAE with their respective local driving licenses: List of Exempted Countries Albania EstoniaItaly Poland Spain Australia Finland Japan Portugal Sweden Austria France Kuwait Qatar Switzerland Azerbaijan Germany/Deutschland Latvia Romania Turkey Bahrain Greece Lithuania Saudi Arabia Ukraine Belgium Holland/Netherland Luxembourg Serbia United Kingdom Bulgaria Hong Kong Malta Singapore USA Canada Hungary Montenegro Slovakia Uzbekistan China Iceland New Zealand Slovenia Cyprus Ireland Norway South Africa Denmark Israel Oman South Korea  International or Local Driving license in any other language other than Arabic and English should be translated into Arabic or English. The translation should be attested by the Embassy. Please note that in case the hirer’s Visit or Tourist visa in UAE is changed to a Residence visa, you will need to obtain an UAE driving license. This together with a copy of your passport with Residence visa page has to be submitted to Real Viking Car Rental Immediately.
Booking and Rental
Minimum Rental Period and Increments	The minimum rental period is 1 day (24 hours). Prorated hourly rental is not allowed. A rental with less than 24-hour duration will be considered as a 1-day rental. Similarly, any excess rental period that is less than 24 hours is considered as an additional 1-day rental.
Types of Short-Term Rental Based on Duration	Bookings/rentals are categorized based on the duration of the rental.  Duration Type  1-6 Days Daily  7-21 Days Weekly  22 Days or more Monthly
Making A Booking	The hirer may reserve their booking via the following options: Creating a booking online via Real Viking Car Rental  UAE website Getting in touch with the contact centre Visiting Real Viking Car Rental rental office
Booking Modification	The hirer may modify their prepaid booking online if done at least 24 hours prior to pick-up date and time, and will be charged with the corresponding fee(s). The total payable amount will be recalculated if the rates have changed between the dates the original and amended bookings are made. In which case, the latter prices will apply. Modification is Allowed For   Primary hirer’s name  Vehicle group   Pick-up/Drop-off location   Pick-up/Drop-off date and/or time  Modification is Not Allowed For Credit card details If the hirer needs to change the primary name and/or credit card details, they need to cancel the existing booking (see “Booking Cancellation” under Booking and Rental) and make a new one with the correct details.  Prepaid Booking Modification Type Hirer modifies booking 24 hours (or more) prior to pick-up date and time Fee: NIL Hirer modifies booking less than 24 hours prior to pick-up date and time Fee: AED 52.50
Booking Cancellation	The hirer may cancel their prepaid booking online and will be charged with the corresponding fee(s). Refunds, where applicable, will be made to the credit card used on the original prepaid booking within 30 calendar days. Prepaid Booking Cancellation Type Hirer cancels booking 24 hours (or more) prior to pick-up date and time Fee NIL Hirer cancels booking less than 24 hours prior to pick-up date and time Fee AED 105.00 Cancellation due to unavailability of hirer’s documents, or non-conformance to document requirements Fee AED 105.00
No Show	AED 100 fee will be charged if the customer fails to show up for a prepaid booking that has not been cancelled prior to the pick-up schedule.
Late Arrival	If a client makes a prepaid booking but fails to arrive at the specified pick-up location within 2 working hours of the pick-up schedule (or if the location closes before then, by the location’s closing time), the vehicle may still be provided subject to availability. The pick-up and drop-off timings per the voucher will be adhered to.
Rental Extension	For rentals booked in the Real Viking Car Rental website, the hirer may extend their active rental by creating a new booking with pick-up date and time matching their current rental’s off-hire date and time. The website rates at the time of new booking shall apply on the rental extension. If the hirer fails to do so, they may request for the rental extension, and the local rates and policies will apply on the rental extension.
Early Return	There will be no refund for unused car rental days once a Daily or Weekly rental has started. Fixed monthly rate will apply for hire periods between 22-30 days; pro-rata is not applicable.  Early car return will automatically cancel the monthly plan, and the corresponding weekly or daily charge will apply.
Late Return	Only 1-hour grace period for late return is allowed. Beyond this, rental charges will apply per local rates and policies.
Payment and Fees
Value-Added Tax (Vat)	Effective January 2018, Real Viking Car Rental reserves the right to add value-added tax (VAT) on all services and rates, as confirmed and implemented by the UAE Government. This is applicable on all bookings for pick-up from 01-Jan-2018.
Rates Validity	Real Viking Car Rental reserves the right to change the prices of its products and services.
Payment	All prices are payable in UAE Dirhams (AED). Cash and all major credit cards are accepted as means of payment. Advance payment for the whole rental is required prior to collecting the vehicle from the counter. For bookings made on the Real Viking Car Rental website, the credit card used online must be presented at the time of pick up.
Vehicle Registration Fee (VRF)	Vehicle Registration Fee (VRF) charges apply on all rentals.
One-Way Rental Fee (OWR)	If the hirer returns the rented vehicle to any Real Viking Car Rental location other than the original pick-up location, One-Way Rental fees (OWR) shall apply.
Airport Fee (PRK)	If the hirer picks up and/or drops off the vehicle at any airport location, Airport Fees (PRK) shall apply.
Toll Fee	Toll gate crossing (Salik & DARB) is charged at [actual price + 25% administration fee] + VAT.
Traffic Fines	Any traffic fine incurred by the hirer is their liability and is charged at actual fine amount + (10% administration fee).
Impounding Fee	If the vehicle is impounded, the customer is liable to compensate Thrifty for both the impounding fee and loss of rental.
Parking Fee	The hirer is responsible for registering their vehicle for paid parking and for all parking charges in relation to the vehicle whilst on hire.
Fuel Policy	The hirer is required to return the vehicle with the same fuel level that it has when it was hired. Otherwise, a locally-determined refuelling charge will apply.
Abu Dhabi Accident Report	Abu Dhabi traffic department/police charges an additional fee for accident reports which is to be paid by renter. These charges are over and above the Insurance Excess charge.
Insurance and Protection
Insurance Excess	In the event of an accident involving the rented vehicle that results in vehicle damage, the payable insurance excess is based on the result of the police report and type of additional vehicle insurance availed by the hirer at the time of booking or hiring the vehicle. Things to Remember: Basic Insurance (IXS) is already included in the basic rental rate. The hirer’s driving license should be at least 6 months old in order to avail the SCDW. The hirer is responsible in obtaining the corresponding police report for any vehicle damage. Full repair fees will be charged to the client in the absence of police report. Personal belongings or luggage are not insured. Real Viking Car Rental is not responsible for any personal belongings/luggage left inside the vehicle upon off-hire. Type of vehicle insurance Basic insurance    If no added insurance is purchased, the hirer will be charged with the full Insurance Excess (IXS). Hirer at faul: Full amount of insurance excess to be paid Hit-and-run*: Full amount of insurance excess to be paid Hirer not at fault: n/a *“Hit-and-run” refers to accidents wherein the fault cannot be attributed to a third party.
On the Road
Driving Restrictions	The hirer is prohibited to use the vehicle under below conditions and activities: When the hirer is under the influence of alcohol/drugs Racing, towing other vehicles, or off-road driving Any other activity considered against the UAE law The vehicle insurance does not cover any accident/damage resulting from any of the above scenarios. Any such violation would make the hirer liable to pay for the total damages to the vehicle and/or any ancillary damages caused.
Kilometres Limits (Dubai & Northern Emirates)	Daily and Weekly Rentals: Unlimited Kilometres is applicable on daily & weekly rentals  Monthly Rentals: All monthly rentals (22 days and above) are subject to Kilometres limits which is 4500 kilometers limit per month and extra Kilometres charges 0.25 AED.
Roadside Assistance	For any breakdown or roadside issue, the hirer may contact our customer care hotline: 00971585122555
Value-Added Services
Delivery and Collection	Delivery and collection services may be provided upon request, and will be charged accordingly.
Additional Driver	A second driver may be added at an extra cost. In addition to the main hirer’s documents, they shall also provide the passport copy and driving license of the second driver.
Child Seat	Child seats for age bracket of 1-4 years old are available on request at an extra cost, and are subject to availability.
Chauffeur Service	(currently not available)